Frequently Asked Questions

How does the Relay App work?

The Relay App uses your current location or any location that you search within the United States to show reported non-emergency crime near you. That app also allows you to submit newly discovered incidents directly with police officers at your nearest law enforcement agency. No matter what, Relay will deliver your report. If the agency is integrated with Relay, you’ll get notifications from your phone to let you know when officers are responding to your report and when they have resolved that incident. Local law enforcement agencies also have the ability to push notifications to alert their community of threats in their area, locations to avoid from accidents, and much more.

What can I report on the Relay App?

Any non-emergency, suspicious activity can be reported with Relay. All reports are shared directly with local officers in your area. Because privacy is built-in to our platform, we also allow you to explicitly choose to share your name, email, and phone number. When you share it, this information is provided to officers in case they have additional questions about what you have submitted, and– depending on your settings– to also notify you of the resolution.

How is my information and content kept private?

We always ask your permission to share your information with law enforcement. Data is stored securely by Relay, and is NEVER sold or shared.

Is my information shared with first responders?

All reports are shared directly with local officers in your area. If you choose to provide them, your name, email and phone number are shared. This information is shared with officers in case they have additional questions about what you have submitted, and to also notify you of the resolution.

How does Relay work with law enforcement?

Relay works directly with law enforcement agencies to enhance this service in their city. Officers who are using Relay’s service have been trained to respond directly to your reports upon their submission. Reports made outside of jurisdictions using Relay are still delivered to the appropriate agency.

Is the Relay App available in my area?

Relay continues to work with local law enforcement agencies throughout the United States. As we continue to work to get every city to adopt, you are still able to submit reports in non-adopted areas. Relay will submit these reports to the local law enforcement on your behalf. Though you will be able to still submit in these areas, you will not be able to receive updates on your submissions until those areas have started using Relay.

Does the Relay App know my location?

The app does not constantly track your location. The app will prompt you to add the location of the incident at the time of your report, but we do not share this with law enforcement unless you specifically allow us to. You can also use the app without ever giving it access to your location.

Get the Relay App

Relay Citizen allows you to send 1:1 communication for non-emergency incidents to your local law enforcement agencies.

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